Resetting your password

This article is for ANYONE USING SNAPPLIFY. πŸ‘¦πŸ‘§πŸ‘¨πŸ‘© 


Forgetting a password is universal - we all do it, all the time. β“πŸ€” Luckily for you, we've built simple, user-friendly tools to help you reset that pesky password and get back to using Snapplify solutions with minimal delay.

You can reset the password anytime using the account recovery link, or use the 'Forgot Password?' link when signing into Engage, the Snapplify store (Southern and East Africa) or the Snapplify Reader app.



Resetting your password using the account recovery link

  1. Navigate to the Account Recovery page.
  2. Enter either your registered email address or Snapplify username – or both if you remember them.
  3. A password reset link will be sent to the registered email address. If you don't see it in your inbox within a few minutes, remember to check your spam folder.
  4. Click on the link in the email to change your password.

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Resetting a password on the Snapplify store or Engage

  1. Navigate to the sign-in page on  Engage or the Snapplify store (Southern and East Africa) by clicking 'SIGN IN' towards the top left of the webpage.

  2. Click 'Forgot Password?'.

  3. Type your registered email address into the block and click β€˜Send’.

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  4. An email to reset your password will be sent to your registered email address. If you don't see it in your inbox within a few minutes, remember to check your spam folder.
  5. Click on the link in the email to change your password.

Resetting a password in the Snapplify Reader application

  1. On any device (iOS, Android, Windows and macOS), tap on the β€˜Forgot password?’ link on sign-in to the app, then type in your email address.
  2. An email to reset your password will be sent to your registered email address. If you don't see it in your inbox within a few minutes, remember to check your spam folder.
  3. Click on the link in the email to change your password.

Need help with something else? Use the live chat in the bottom right corner of your screen or email us at help@snapplify.com.