Deleting a user’s account and/or creating a new account

This article is for ADMINISTRATORS. 💾


Sometimes, it may be necessary to delete a Snapplify user account. 🚫 This might be when a student or a teacher is leaving the school and their school email account needs to be closed. 

👉 In some cases a new teacher might require the books that you already purchased for the outgoing teacher. 📚 In these circumstances, we may be able to transfer the books to the new teacher. This is only allowed in specific circumstances - pop us an email for help doing this at help@snapplify.com.

To delete an individual Engage user account:

  1. Navigate to the Users section when logged in to Engage.
    Deleting a User
  2. Use the search bar to find the user you are looking for, or scroll through the user list below.
  3. Click on the user’s username to open their user page.
  4. On the next page, click on the red ‘Delete’ button at the top of the page.
    Deleting a User 3

  5. When asked if you are sure you want to delete the user, select ‘Yes’. The user account will then be deleted. This is a permanent action, so make sure you’re absolutely sure you want to delete that account permanently. 

Deleting a User 4

To delete several user accounts at once:

  1. Navigate to the Users section when logged in to Engage.
    Deleting a User
  2. Use the search bar to search for the relevant users (using Advanced Search will help you to filter by grade, class, or group). Then use the universal selector to select all users in your filtered search.
    Deleting a User 5
  3. Click on the ‘Delete’ button at the top of the page.
  4. When asked if you are sure you want to delete the users, select ‘Yes’.
    Deleting a User 4

In any situation where you need support, we're just an email or message away. Contact us at help@snapplify.com or send us a chat message in Engage using the chatbot in the bottom right-hand corner of your screen. 👍