Getting faster resolutions on technical support requests

This article tells you how to ask your school’s IT administrator to connect with Snapplify so that we can resolve technical queries quicker.

This article is for ANYONE USING SNAPPLIFY. 💚

 

Our support team strives to help you as fast as we can so that you can get back to enjoying all the benefits of Snapplify’s e-learning solutions ASAP. 🙌 

If you're experiencing a technical issue, the quickest way to resolve this is for your school’s IT administrator to speak to us directly. ✅

To assist you with escalating the issue to the right person, we’ve supplied you with a handy template. Copy and paste this text into an email or text message, and send it to your school’s IT administrator. 📝

Remember to copy help@snapplify.com into the email as well (see the template below)

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Email subject: I’m having a technical issue and Snapplify has asked you to be in touch with them

TO: [insert your IT administrator or school support email]

CC: help@snapplify.com

 

Hi

I recently reached out to Snapplify as I was experiencing a technical issue.

They have recommended that I ask the school’s IT support team to contact them, as it will be quicker for you to work directly with the Snapplify team to resolve this issue. Please could you get in touch with them by emailing help@snapplify.com?

My support ticket number is: [INSERT SNAPPLIFY SUPPORT TICKET NUMBER].

Many thanks,

[ Your name ]

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Need help? Use the live chat in the bottom right corner of your screen or email us at help@snapplify.com.