This article details how Snapplify collects personal information from users, how this data is used and managed, and how it is secured.
This article is for ANYONE USING SNAPPLIFY. 👦👧👨👩
We know that your privacy is very important, and we want you to know that we take it seriously. As a Snapplify user, you may be interested to know more about how your personal information is being collected, shared, used and protected.
We’re committed to privacy protection
- We never share identifiable user data with third parties.
- We are explicit about what data we are collecting and what we intend to use it for. We only collect data that is necessary to provide an excellent educational service.
- We always require consent from your institution to process data related to your users.
- We only hold user data for the period that a user is legitimately registered to use our service.
- We only use that data to make sure that your users are getting the most out of the platform.
- We do not market to users under 18 years of age with the intention to sell.
How we collect personal information
Snapplify services where personal information is collected include (but are not limited to):
- The Snapplify Reader application
- Snapplify e-commerce stores, including shop.snapplify.com and Snapplify.co.ke, as well as various white-labelled Snapplify stores developed for retail and publisher clients
- Snapplify for Education platforms, including Engage and Insights
- Snapplify Publisher solutions platforms, including Origin
- The Snapplify Solutions site
Snapplify collects consumer personal information from multiple online processes, including (but not limited to):
- Registering for a Snapplify account
- Subscribing to a newsletter
- Submitting details via a form on our website, such as Contact Us or the chatbot in the bottom right corner of your screen
- Submitting information via a ticket to email@example.com
- Providing details during procurement, deployment, rollout, training, and support processes or activities
- Supplying information through the personalisation of a user account by a user, such as adding a photograph, etc.
- Monitoring user access and habits via Snapplify Insights
- Sending or receiving emails, pertaining to marketing or general usage of the platform
- Receiving push notifications or other similar messages
- Using third-party integrations (e.g. Google and Microsoft) to sign in to your Snapplify account or to import users into Snapplify Engage
How we use and protect your personal information
The registration of a Snapplify user account constitutes consent from the user (i.e. you) to share certain personal information for use by Snapplify. Personal information that is referred to here may be any of the following details:
- Email address
- Online identifiers
- School and grade data
- Subject data
- Reading and usage data (including duration of activity, time of activity, type of activity, etc.)
This consent only extends to the legitimate purpose of providing support by the Snapplify team for the Snapplify service that you have opted to use. Please read the email communication section below for more details regarding direct communications from Snapplify.
Snapplify ensures adequate protection and management of personally identifiable information. We may use collected information to compile profiles for statistical purposes (analyse data for trends and statistics) and trade in these profiles. However, the individual user will always remain anonymous so no information contained in the profiles or statistics will be able to be linked to any specific user. Information collected about users through their use is the property of Snapplify (Pty) Ltd.
We respect your privacy. All the information collected will be kept strictly confidential and personal identifiers will not be disclosed without your express consent, except when a prior written agreement exists giving permission to share personal details, or when we are required to provide information in order to ensure compliance with any form of legal process or with any law.
The security methods we use
Snapplify uses commercially reasonable security methods to protect your personal information. Your personal information is stored in a database located behind multiple firewalls and accessible only to authorised personnel. We do not encrypt normal Web sessions, but any transmission to our servers of credit card or other Personal Information uses Secure Sockets Layer (SSL) software, which encrypts information that you input. Password and credit card information is stored in our database in an encrypted, non-human readable form.
In the event of a data breach which may put users at risk, Snapplify will immediately notify all relevant stakeholders and users.
The emails we send to you
When you register an account and make use of Snapplify services, you may be added to a Snapplify mailing list, through which we may sometimes send important information about the service. The registration of a Snapplify user account constitutes consent from the user to receive information pertaining to the service offering and new features from Snapplify.
Snapplify requires additional consent from you if you want to receive retail newsletters that include information about book deals, discounts and new releases. You can opt-in voluntarily by subscribing to the Snapplify retail mailing list here, or choose to opt-in via the invitation email we send you once you’ve registered for a Snapplify account. The opt-in will be at your own discretion, and you will always reserve the right to opt-out of receiving newsletters from Snapplify.
Specific instances when information is disclosed
In order to provide the best possible and most relevant service, we may use standard technology to collect information about the use of Snapplify Cloud Services, the e-commerce stores and Snapplify Reader application to share with clients. This technology is not able to identify individual users but simply allows us to collect statistics. We will only ever disclose aggregate information about our user base. Aggregate information will never disclose who you are, but rather identifies the user population in general terms.
How we store your personal information
We store information supplied by users in fully secured databases with restricted access. This information may be updated through our subscriber functions via accounts.snapplify.com, one of the Snapplify e-commerce stores or a Snapplify platform. User data is stored for as long as a user account is registered with Snapplify. However, anonymous de-registered user information may be retained for high-level research purposes.
Need help with something? Use the live chat in the bottom right corner of your screen to start a conversation, or email us at firstname.lastname@example.org.