Snapplify Knowledge Base

Testing your Snappbox installation

Testing internet connectivity

  1. Open a web browser and go to the IP found for the Snappbox (e.g.192.168.1.65).
  2. On the bottom right of the page, click on ‘Internet Connectivity’.
  3. Wait about a minute for the test to complete. Orange results means failure for the Snappbox online. Green results means the Snappbox can go online.

Testing content downloads

  1. Open the Snapplify Reader application and sign in with your account details.
  2. Click on the menu button and select the option for ‘Snappbox’. This will display the Snappbox’s IP address (verify this is the same as the IP address which was picked up by the network).
  3. Download your content. If the Snappbox is not populated with content, it will first pull the content down to the Snappbox from the internet. This will be shown by the ‘Refresh’ option on the download icon. The initial download of a book to the Snappbox may take a while depending on the file size of the download.
  4. Once the content is downloaded to your device, open it in the Snapplify Reader and ensure that all is working as required.
  5. To verify that the book was downloaded to the Snappbox, open the Snapplify Reader on a different device and download the same book. You will instantly notice the difference in download speed.

Verifying that the Snappbox is connected in the Reader

To check if your Snappbox is showing in the Reader, follow the steps below on the various operating systems to find your Snappbox’s IP address.

Android

  1. Open the Snapplify Reader on your device.
  2. Tap on the three horizontal lines.
  3. Scroll down and tap on ‘Settings’.

Under the Snappbox section, you will see the IP address is populated with the IP address of the Snappbox, e.g. 192.168.5.25.

Chrome OS

  1. Open the Snapplify Reader on your device.
  2. Tap on the three horizontal lines.
  3. Scroll down and tap on ‘Settings’.
  4. Under the Snappbox section, you will see the IP address is populated with the IP address of the Snappbox, e.g. 192.168.5.25.

iOS

  1. Open the iOS settings on your device.
  2. Scroll down to the Snapplify Reader app and tap on it.
  3. On the right-hand side of the screen you will see the Snappbox hostname will be populated, e.g. snappbox00103201514.

Windows and macOS

  1. Open the Snapplify Reader on your device.
  2. Click on the cog/gear icon.
  3. Click on the ‘Snappbox’ tab. It will display the Snappbox IP, e.g. 192.168.5.36, and it will show that it is ‘Online’.