This article is for TEACHA! SELLERS.
Replying to reviews (whether good or bad) builds trust. When a Teacha! customer shares a positive review, it could encourage other customers to buy your resource. Thanking them for their recommendation shows that you care.
Similarly, responding to a negative review is also beneficial. It shows that you’re keen to improve pain points in order to provide a great product.
At Teacha!, we monitor all reviews and may reach out to customers to verify their feedback, particularly if a negative review is submitted. If we find that a negative review is accurate and that changes need to be made to a resource, we also contact sellers regarding this.
To respond to a customer’s review of your resource:
- Once logged in, hover your cursor over the user icon.
- From the drop-down menu, select ‘Ratings’.
- On the Ratings page, find the review to respond to, then click the ‘Reply’ button.
- A text box opens, where you can type your message. Once you’re happy with your feedback, click the ‘Submit’ button to send your reply to the Teacha! customer.
To create a good online product, you might need to update a resource in your Teacha! store.
Need help? Use the live chat in the bottom right corner of your screen or email us at email@example.com.