If you’ve received a voucher code from a Snapplify partner (like a bookseller, publisher, eBucks, or wiCode), you can use it to unlock books or add credit to your account.


Watch this quick video to see how to redeem your Snapplify partner voucher:



Are you in the right place? If you haven't already received a voucher code from a Snapplify partner, you may be looking for information on another kind of voucher:


Before you start:

Make sure you have:

  • A Snapplify account (or sign in with Google, Microsoft, or Apple)
  • A valid voucher code
  • Access to the Snapplify Reader app or web browser

Types of vouchers

Choose the correct option when redeeming your code:


Voucher TypeUse Case
Bookseller voucherGiven by a bookstore when you buy a book
Publisher voucherFrom a publisher or promotion
eBucks voucherRedeemed using FNB eBucks
wiCode voucherVoucher code received via wiGroup


Redeem via the Snapplify website 

  1. Navigate to redeem.snapplify.com and sign in. (If you do not yet have a Snapplify account, register here, or sign in using your existing Google, Microsoft or Apple account.)

    Voucher redemption options on the Snapplify platform. Four types of vouchers are displayed: Bookseller Voucher (represented by books and a mobile device), Publisher Voucher (represented by a laptop and mobile device), eBucks Voucher (with the eBucks logo), and wiCode Voucher (with the wiCode logo).
  2. From the Snapplify partner options, select where you got your voucher from.
  3. Next, enter your voucher code followed by the 'Redeem' button.


If you have redeemed a voucher from a bookseller or publisher, you claim your ebooks by selecting 'Redeem'. You can then log in to the Reader app using the same login details that you used to redeem your voucher, and your books will be available to read.

If you have redeemed an eBucks voucher, Snapplify credit is now added to your account.


Redeem in the Reader app (Android, Windows, macOS)

On Android 

  1. Open the Snapplify Reader app on your Android device and sign in to your account.
  2. When signed in, navigate to the top left of your screen in the app and tap on the three lines in the header menu, then select 'Redeem a Voucher'.Side navigation menu from the Snapplify app showing user options: Engage, Store, Free Books, Redeem a voucher (highlighted with a green arrow), Settings, Help, and Refresh.
  3. Enter the voucher code, then 'Redeem Voucher'.Voucher redemption screen in the Snapplify app. Users are prompted to enter a voucher code in a text field, with two options below: CANCEL and REDEEM VOUCHER (highlighted with a green arrow).


On Windows/macOS App

  1. Open the Snapplify Reader app and sign in to your account.
  2. Select 'Redeem Voucher' in the navigation.Icon representing a gift card above the text 'Redeem Voucher', typically used as a navigation button in an app or website.
  3. You are redirected to Snapplify Redeem. Sign in and follow the steps above to redeem the voucher.


Troubleshooting

ProblemWhat to do
Invalid or expired codeDouble-check the code. Contact the partner who gave you the code.
Voucher already redeemedTry signing into the Reader app to see if content is available.
Nothing happens after redeemingEnsure you're signed into the correct account. Restart the app and check your Library.
Unsure which voucher type to chooseContact Snapplify support (see below).


Need help? Use the live chat in the bottom right corner of your screen. Email us at help@snapplify.com or reach out via Whatsapp +27 60 011 8065.