This article is for ANYONE USING SNAPPLIFY.
TeamViewer is a tool that the Snapplify support team uses to assist you remotely when you need help.
If you’ve encountered a problem that can’t be resolved via live chat, email, or a telephone call, then remote support is needed. Remote support is also beneficial for gathering data on the issue via screenshots and screen recordings.
TeamViewer is free to download and can be installed on Windows, Android, iOS, and macOS devices.
To install TeamViewer on your device
- Click your device type to navigate to the relevant platform for downloading TeamViewer:
- Click the ‘Download’ (Windows and macOS), ‘Install’ (Android), or ‘Get’ (iOS) button. For Windows devices, the version to be downloaded (64-bit or 32-bit) depends on your operating system. TeamViewer will advise which version to download once you’re on the web page.
- Once downloaded/installed, follow the prompts to set up and launch TeamViewer on your device.
You only need to enable access permissions for TeamViewer on macOS. For the other devices, TeamViewer will be ready to use as needed once it’s installed.
When remote support is needed, launch TeamViewer and provide your TeamViewer ID to the Snapplify support agent to allow them to access your device remotely.
Need help? Use the live chat in the bottom right corner of your screen or email us at firstname.lastname@example.org.