Some digital books and resources are only available on Engage in certain countries due to licensing agreements. These territory restrictions mean that content may not be accessible to users in regions where it is not licensed.
What Are Territory Restrictions?
Publishers may restrict where their content can be sold or accessed. These decisions are based on their publishing rights, which often vary by country or region.
As a result, some titles might be visible in your library or prescribed list, but not actually available to users in your territory.
How to Restricted Content
You may encounter content that:
Shows up in search or lists, but can't be accessed or downloaded
Appears as "Not Available" or "Unavailable" on the platform
Managing Restricted Content
If a title in your prescribed list or library is restricted in your territory:
Replace the Title: Choose an alternative that is available in your region.
Remove the Title: Remove it from the prescribed list or library to avoid confusion.
Request Access: In some cases, you may request access for specific content through our team.
Please see this article for more troubleshooting tips when setting up your prescribed list.
Need help? Use the live chat in the bottom right corner of your screen, email us at help@snapplify.com or reach out via Whatsapp +27 60 011 8065.
