This article is for ADMINISTRATORS. 


To assist your school through the busy end-of-year wrap-up, and purchasing for the next academic year, we’ve written up a short draft email that you can copy and paste, and send to your school’s parents with just a few tweaks. 


If parents are purchasing ebooks via Snapplify Engage

Email Subject: How to purchase e-textbooks for the new term/year


Dear Parent,

As always, we're committed to providing our students with the tools they need to achieve academic success. We're proud to partner with Snapplify to provide our students with top-quality textbooks from leading publishers.


To buy your child's prescribed textbooks for the new term/year, follow these simple instructions for purchasing books in Engage.

Engage supports payments via debit and credit card, EFT and Instant EFT, mobile money payments, and payments using Snapplify Credit. We recommend paying via credit card, as the books will be available immediately. If you choose to pay via EFT, you'll need to send a proof of payment. It can take 1–2 business days to process your order before the books are available. For EFT payments, we suggest planning ahead a few days in advance to make sure your child has everything they need.


If you have any questions or need help, do not hesitate to get in touch with the Snapplify Customer Service Team. You can email them at help@snapplify.com, or send a chat message in Engage using the chatbot in the bottom right-hand corner of the screen.

Regards,

[School Contact]

[School Name]


If parents are purchasing both digital and hardcopy books via Snapplify Engage

Email Subject: How to purchase textbooks for the new term/year


Dear Parent,

As always, we're committed to providing our students with the resources they need to achieve academic success. We're proud to partner with Snapplify to harness time-saving digital purchasing tools when ordering both digital and hardcopy prescribed books.

To buy your child's prescribed textbooks for the new term/year, follow these simple instructions for purchasing books in Engage.


Engage supports payments via debit and credit card, EFT and Instant EFT, mobile money payments, and payments using Snapplify Credit. We recommend paying via credit card, as the books will be available immediately. If you choose to pay via EFT, you'll need to send a proof of payment. It can take 1–2 business days to process your order before the books are available. For EFT payments, we suggest planning ahead a few days in advance to make sure your child has everything they need.


The deadline for orders is [Date].

Please finalise your child's book order before this date to ensure your child's books are delivered in time.

If you have any questions or need help regarding the ordering process, do not hesitate to get in touch with the Snapplify Customer Service Team. You can email them at help@snapplify.com, or send a chat message in Engage using the chatbot in the bottom right-hand corner of the screen.

If you have any questions about the books being ordered, please contact our school's preferred bookseller: [Name of your Preferred Bookseller, and Contact Details].

Regards,


[School Contact]

[School Name]


If purchasing via Snapplify Engage is optional for your school, you may also want to include the following text:


Please note that purchasing textbooks via Snapplify for your child is optional. You can choose to purchase all, or part, of the prescribed books for next year here. Simply remove the books you do not wish to purchase from your order before making payment.


If your school is using joinable groups to allocate users to the correct groups, you may also want to include the following text:

To ensure that your child is allocated the right books, please follow these instructions to join the specific groups (listed below) before reviewing your order and completing the purchasing process.

The particular groups that your child needs to join for this grade/subject are:

  • [Name of joinable group in Engage]
  • [Name of joinable group in Engage]
  • [Name of joinable group in Engage]


Need help? Use the live chat in the bottom right corner of your screen or email us at help@snapplify.com.