If a multimedia resource that has been shared with you is not appearing in your Reader, follow these steps to locate it:
Confirm That You Are Part of the Assigned Group
Multimedia resources are often shared with specific groups in Engage. If you are not part of the assigned group, you will not be able to access the resource. Contact your teacher or administrator to confirm your group membership.
Check the Resources Section in the Reader
Multimedia resources are available within the Resources section of the Reader. To access them:
- Open the Reader application.
- Navigate to the Resources section.
- Look for the missing resource in the list of available items.
Refresh Your Library
If the resource is still not visible, try refreshing your library:
- Ensure you are connected to the internet.
- Go to All in the Reader.
- Perform a manual refresh to update available content.
Verify That the Resource Has Been Properly Shared
If the resource remains missing, confirm with the sender (teacher or administrator) that it has been correctly assigned to your group.
Need Further Assistance? If the resource remains missing after these steps, please contact our support team: * Email: [email protected] * WhatsApp 24/7 Support: 060 011 806 * Live Chat: Use the live chat feature in the bottom right corner of your screen.
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